FaxAway

June 11th, 2009

http://www.faxaway.com

Company Overview: Faxaway provides online fax services such as email-to-fax and broadcast faxing.

Internet Fax Features

Sending Faxes

  • You can broadcast a single fax to multiple recipients of up to thousands of fax numbers.
  • Failed faxes are resent for four times within the first fifteen minutes and then for another four times an hour later.
  • Fax reports are sent to your email inbox, informing you whether or not faxes were successfully sent.

Receiving Faxes

  • Incoming faxes can be viewed through your user account in the Faxaway website as well as in your email inbox.
  • Received faxes can be viewed through Windows Image Viewer and Kodak Imaging. Other image viewers can be downloaded from the Faxaway website.
  • Subscribers are given Seattle numbers, so senders outside the area are charged for long distance transactions whenever they send faxes to you.
  • You can receive faxes in both your email inbox and your online account. You can also choose to direct incoming faxes in either one of them.
  • The online account can store up to 20 messages. New incoming messages will automatically delete the oldest message in the account.

Other Features

  • Website faxing. Through Faxaway, people who visit your website can send you faxes and can also receive documents from you without your permission. Documents such as application forms and price lists can easily be retrieved from your website through Faxaway’s website faxing.

Plans and Pricing: Faxaway’s Internet fax service is a prepaid service which requires a minimum of $10 deposit through credit card. A $1.00 maintenance fee is also charged every month. Its standard plan charges 11 cents for every fax page on a weekday and 10 cents on weekends.

Customer Support

  • FAQs
  • Toll free phone number
  • Email

Packetel vs. Faxaway

June 11th, 2009
Packetel Faxaway
Monthly Fee $3.95 $1.00
Included Pages Unlimited inbound, no outbound pages Unlimited inbound pages
Setup Fee Free $10 sign-up fee
Free Trial Period 2 days None
Overage Rates n/a 10 ¢
Fax Storage none 20 messages
International Sending n/a Yes
Broadcast n/a Yes
Fax Alerts Email and SMS Email
Fax Logs Not specified In online account
Sending No Yes
Receiving Yes Yes
Available Numbers Local numbers Seattle numbers
Block Junk Faxes No No
Fax Software No No

Summary: Both Packetel and Faxaway include an unlimited number of incoming faxes, but Packetel does not have sending capabilities. It costs $3.95 a month, while Faxaway requires a minimum payment of $1.00 a month. However, Faxaway offers only Seattle numbers while Packetel has local numbers for different areas in the US.

Faxaway vs. Efax

June 11th, 2009
Faxaway Efax Plus
Monthly Fee $1.00 $16.95
Included Pages Unlimited inbound pages 130 inbound, 30 outbound pages
Setup Fee $10 sign-up fee $10.00
Free Trial Period None 30 days
Overage Rates 10 ¢ 15 ¢ inbound; 10 ¢ outbound pages
Fax Storage 20 messages 2 years
International Sending Yes Yes
Broadcast Yes Yes
Fax Alerts Email Email
Fax Logs In online account In online account
Sending Yes Yes
Receiving Yes Yes
Available Numbers Seattle numbers Local or toll free numbers
Block Junk Faxes No No
Fax Software No Yes

Summary: Generally, Faxaway is more affordable than Efax, but Efax has more features. Selecting between the two depends on your focus as a company, be it functionality or cost-effectiveness. If you want to save more, you can choose Faxaway. It costs $1.00 a month and already includes an unlimited number of inbound faxes. Efax Plus, on the other hand, costs $16.95 and includes 130 inbound and 30 outbound fax pages. Faxaway’s overage rate is also more affordable than Efax. In terms of feature, Efax is more equipped than Faxaway. It offers local and toll free numbers, unlike Faxaway which only has Seattle numbers. Moreover, you can store your faxes up to two years, unlike Faxaway which has a limited fax storage of 20 messages.

Faxaway vs. Fax2Mail

June 11th, 2009
Faxaway Fax2Mail
Monthly Fee $1.00 $7.95
Included Pages Unlimited inbound pages 30 inbound, no outbound pages
Setup Fee $10 sign-up fee $15.00
Free Trial Period None None
Overage Rates 10 ¢ 9 ¢
Fax Storage 20 messages 30 days
International Sending Yes Yes
Broadcast Yes Yes
Fax Alerts Email Email
Fax Logs In online account In online account
Sending Yes Yes
Receiving Yes Yes
Available Numbers Seattle numbers Local or toll free numbers
Block Junk Faxes No Not specified
Fax Software No No

Summary: Both service providers have sending and receiving capabilities. However, Faxaway is more affordable, although Fax2Mail’s overage rate is cheaper by a cent. Faxaway requires a minimum payment of $1.00, which already includes an unlimited number of inbound fax pages. Fax2Mail costs $7.95 and includes 30 inbound fax pages. If you need to transmit faxes within the whole country, it’s better to choose Fax2Mail, as it offers local and toll free numbers, while Faxaway only has Seattle numbers available.

Fax2Mail vs. Faxaway

June 11th, 2009
Fax2Mail Faxaway
Monthly Fee $7.95 $1.00
Included Pages 30 inbound, no outbound pages Unlimited inbound pages
Setup Fee $15.00 $10 sign-up fee
Free Trial Period None None
Overage Rates 9 ¢ 10 ¢
Fax Storage 30 days 20 messages
International Sending Yes Yes
Broadcast Yes Yes
Fax Alerts Email Email
Fax Logs In online account In online account
Sending Yes Yes
Receiving Yes Yes
Available Numbers Local or toll free numbers Seattle numbers
Block Junk Faxes Not specified No
Fax Software No No

Summary: Fax2Mail and Faxaway have similar features. The only major difference between the two is the available numbers they offer. Faxaway offers only Seattle numbers while Fax2Mail can give you a local number in any area within the US, as well as a toll free number. Faxaway is more affordable though, with its minimum monthly fee of $1.00 equipped with an unlimited number of incoming fax pages. Fax2mail charges a minimum of $7.95 a month, and this includes only 30 inbound pages. Every outbound page costs 9 cents, while with Faxaway it costs 10 cents.

MyFax vs. Faxaway

June 11th, 2009
Faxaway MyFax
(Best Value)
Monthly Fee $1.00 $10
Included Pages Unlimited inbound pages 200 inbound, 100
outbound pages
Setup Fee $10 sign-up fee Free
Free Trial Period None 30 days
Overage Rates 10 ¢ 10 ¢
Fax Storage 20 messages 1 year in online account
International Sending Yes Yes
Broadcast Yes Yes
Fax Alerts Email Email
Fax Logs In online account In online account
Sending Yes Yes
Receiving Yes Yes
Available Numbers Seattle numbers Local and Toll free
Block Junk Faxes No No
Fax Software No Yes

Summary: Faxaway offers a very affordable fax service. For $1.00 a month, you are given an unlimited number of received fax pages. However, if you need to send a lot of fax pages, you should consider getting one that also has outbound pages included in its monthly plan. MyFax’s Best Value plan has 100 outbound pages, as well as 200 inbound pages, in its monthly plan that costs $10.00. You should also take note that Faxaway only has Seattle numbers, while MyFax offers toll free and local numbers. Your choice between the two would also greatly depend on your location and the location of your contacts.

RapidFax vs. Faxaway

June 11th, 2009
RapidFax
(Standard)
Faxaway
Monthly Fee $9.95 $1.00
Included Pages 300 Unlimited inbound pages
Setup Fee Free $10 sign-up fee
Free Trial Period None None
Overage Rates 8 ¢ 10 ¢
Fax Storage Not specified 20 messages
International Sending Yes Yes
Broadcast No Yes
Fax Alerts Email Email
Fax Logs In online account In online account
Sending Yes Yes
Receiving Yes Yes
Available Numbers Local and Toll free Seattle numbers
Block Junk Faxes No No
Fax Software Yes No

Summary: Faxaway is a very affordable service. You only have to pay $1.00 a month and you get unlimited inbound fax pages. However, it charges 10 cents for every outbound page, more expensive compared to RapidFax’s charge of 8 cents a page. Also, RapidFax can give you more flexibility and opportunity to expand as a business, since it has toll free and local numbers available for its customers. Faxaway has Seattle numbers only, limiting your reach as a business.